Being able to contact your cloud hosting supplier whenever you have any sort of questions or experience any issues is very important and how fast they will reply and take action is usually essential, particularly if your website is business-oriented, as longer downtime often means losing potential clients. The support options are also one way to identify genuine providers from resellers. The second generally reply only to e-mails or support tickets and you may have to wait for a whole day or even more to get a reply. When the issue requires several responses, you may end up losing a few days in order to get a simple problem solved. Using a genuine and trustworthy web hosting supplier, you should be in a position to get in touch with the support team at any moment and get a timely reply whatever the issue or your question is - pre-sales, customer or technical one.
24/7 Customer Support in Cloud Hosting
We acknowledge the importance of getting assistance in a timely manner, so our cloud hosting
services include 24/7 support as well as various ways of contact. If you don't have an account yet, you can easily phone us or use our live chat and consult with a live agent, so as to learn more about our services or check if our servers meet the system requirements for your sites. Thus, you'll never end up obtaining a service that you cannot use. If you already have your hosting account with us, you can open a support ticket from the Hepsia hosting Control Panel in case the issue is strictly technical or it requires additional analysis. In contrast to the vast majority of suppliers on the market, we reply to all of the tickets within one hour, so you won't have to wait for a whole day. Our support services can be used round-the-clock, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
We know how important it is to get prompt support, in particular when your website is not functioning effectively for whatever reason. All of our Linux semi-dedicated hosting packages
come with 24/7 customer and tech support, which means that if anything comes up, you're able to use a number of ways to contact us - phone line with multiple local numbers worldwide, live chat, e-mail messages and support tickets. The first two methods are for pre-sales, billing and basic issues, so that in case you do not have an account yet, for example, you're able to receive more details regarding our services, or we will assist you with less difficult technical matters. The other two methods are for strictly tech troubles or anything that's more time-consuming due to the fact that it's much easier track the conversation between you and our technical support team. The warranted maximum answer time for them is merely 1 hour, the typical one - 15-20 minutes, therefore you will not have to wait for an entire day in order to receive support like you may have to do with various other providers.
24/7 Customer Support in VPS
When you use our Linux VPS packages
, you won't need to wait for more than one hour in order to get help for any kind of difficulty that you may experience with the server or the software that comes pre-installed with it. We guarantee this short answer time for all support tickets which you open from your billing Control Panel or emails that you send to our technical support crew. We also have local telephone numbers in a number of countries globally and a live chat service where we'll help you with pre-sales, billing and common questions. Customer and tech support is available 24/7/365 via the different means of communication, so whatever your question or problem is, there will always be someone to assist you quickly. If you need help with third-party software, which you cannot deploy or which gives you problems, you will be able to take advantage of the Managed Services upgrade package that we supply with all VPS plans.
24/7 Customer Support in Dedicated Hosting
All dedicated server
plans that we provide feature 24/7 support via various methods of communication and with a 1-hour maximum answer time warranty. In case you want to learn more about the packages or you have any kind of general or billing questions, you will be able to phone one of the local numbers that we have globally or you could use our live chat service and talk to a live representative. For strictly technical matters which require assistance from a tech support person or an administrator, you're able to open a support ticket from your billing Control Panel or you could send an email message, since these channels are more appropriate to monitor a specific issue. The reply time for them rarely surpasses half an hour, which means that you can forget all about having to wait for a full day in order to get help. Our support service is available for all of the server-related issues, as well as the pre-installed software. If you'd like to receive support for third-party apps, you may consider ordering the Managed Services upgrade that we supply for all plans.