You'll find lots of cloud hosting suppliers on the market, however most of them are resellers that have restricted resources, particularly when it comes to support. A good way to distinguish them is the option to reach the company over the phone. The type of support that you will get via this method of communication will vary depending on the service provider - several of them offer expert telephone support, many others offer common and customer support only as some issues are more time-consuming and it is more convenient to be resolved through a support ticket, particularly if the issue needs to be escalated. However, it is good to find that you can get in touch with your hosting provider because there are various small issues which can be resolved easily and in a very timely manner through a phone call, not mentioning that you will be able to get more info for the services before you become a client.
Phone Support in Cloud Hosting
We know that the option to speak with a live agent is very important, so we have three support lines globally (USA, UK and Australia) and you are able to get in touch with us on the phone for 14 hours a day. If you consider purchasing one of our Linux cloud packages, for instance, you have the option to phone us and find out more about our solutions prior to ordering so as to be sure that we do match all the system requirements for your websites. Following your purchase, you will be able to call us about any sales and / or billing difficulties you may have, or get any kind of general or basic technical information you need. We have tried to find the optimal balance between telephone and ticket support, so for solely technical issues you'll have to use our ticketing system, that will help you monitor the communication and any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Hosting
The support services forall the semi-dedicated server plans that we offer feature real-time phone support for fourteen hours a day. If you're unsure which package is suitable for your websites, you want to find out more about the plan's specs or you're looking for any other kind of info about our solutions, you'll be able to call any of the local phone numbers that we have in the United States, the UK and Australia and our customer support agents will assist you. In case you currently have an account, you're able to get in touch with us about sales and general matters, although we are usually able to help with a number of technical issues as well. For entirely tech difficulties you'll have to use our in-built ticketing system where the communication between you and our tech support team will be in 1 place, which is the better option when the problem can take longer time to be resolved or it needs to be escalated to our sysadmins.