If you have a site, a problem might always emerge and it doesn’t necessarily have to be associated with the hosting service. For instance, something could go wrong when you bring an Internet application up to date or some important data can be edited or deleted by mistake. Whatever the nature of the problem is, you will need to get in touch with the respective help desk support staff and ask them to recover a backup or to help you resolve the problem that you’re encountering. How quickly they will do this will predetermine the span of time that your websites will be offline. For particular sites like social networking sites or web shops, a continual outage interval too often means lost users and cash. Therefore, it’s exceptionally important to use the services of a hosting company that provides not only a good customer care service, but also a prompt one.
One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from us, you can forget about waiting around for hours and hours, or even one whole day, to obtain a reply to a tech support ticket or an email. No matter when you touch base with us, we’ll reply to you within maximum sixty minutes with any pre-sales or technical queries you might have. In reality, our actual reaction time scarcely ever surpasses 20 to 30 minutes. Since we’re on duty 24/7/365, you will always receive support in a timely fashion and we realize exactly how essential that is in the digital age. As soon as you contact us, we’ll respond to your enquiries. If you run into any technical challenge, we’ll tackle it on your behalf, or we will provide you with all the needed information in case there is something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our customer support team representatives will be at your disposal all the time and they will reply to any support ticket that you post from the hosting Control Panel within 60 minutes max. The response time is guaranteed irrespective of whether you’ve got a general query concerning your semi-dedicated server or you bump into a certain predicament and you won’t have to wait even that long for most issues. Irrespective of what the nature of the issue is or what time of day or night it is, we’ll be there to assist you, as we’re available night and day to handle any technical, billing or general issue. In case you contact us about anything that is within our capability, we will solve it before we reply to you, which means that you will not have to wait for hours or even days while the problem persists. If there is something that you have to do on your end, we will give you the needed information – what workable solutions to try out, what steps to take, etc.