When your hosting supplier offers live chat support, you are able to talk with a representative in real-time and learn useful information or get an issue resolved in a very timely manner. The basic advantage of using chat instead of calling to talk to a live person is that you need only a computer with access to the web, so that you will not pay any rates in case you're in another state or country. What's more, it will be quicker to copy and paste info for instance domain names, usernames or error messages in other words details that are sometimes hard to share with the other party over the phone. The real-time chat is also a considerably quicker approach to contact the hosting provider's support crew compared to using a ticketing system. What's more, in case some situation requires a little more time to be dealt with, you're able to do something different while you wait for support on the live chat, so you won't waste time - something that's not possible if you are on the phone.