When your hosting supplier offers live chat support, you are able to talk with a representative in real-time and learn useful information or get an issue resolved in a very timely manner. The basic advantage of using chat instead of calling to talk to a live person is that you need only a computer with access to the web, so that you will not pay any rates in case you're in another state or country. What's more, it will be quicker to copy and paste info for instance domain names, usernames or error messages in other words details that are sometimes hard to share with the other party over the phone. The real-time chat is also a considerably quicker approach to contact the hosting provider's support crew compared to using a ticketing system. What's more, in case some situation requires a little more time to be dealt with, you're able to do something different while you wait for support on the live chat, so you won't waste time - something that's not possible if you are on the phone.
Live Chat Support in Cloud Hosting
As we believe that numerous problems are usually resolved if you speak with a live person, we offer a live chat service for all of our potential and existing clients. Our chat is available every single day and our customer care representatives will help you with a number of questions and situations. In case you aren't our customer yet, you'll be able to learn more about our cloud hosting plans and the website hosting environment in general to be certain that your websites will operate efficiently on our servers. In case you already have an account and you have some questions or you encounter any troubles with any of our solutions, you'll be able to join us on the live chat and we can provide you with the needed details or assist you to troubleshoot the issue. You'll have to open a support ticket for specific troubles which need more time or the expertise of a sysadmin, still for a variety of standard troubles you will receive help right away.
Live Chat Support in Semi-dedicated Hosting
We provide live chat support as a part of our services, so that whenever you have any questions for our Linux semi-dedicated hosting packages, you can speak with our customer care team at any moment no matter if you have already obtained your account or not. Generally, the chat service is intended for pre-sales, billing and basic questions and issues, but we can assist you with a lot of technical questions too. We can help you select the right plan for your web sites if you don't have an account yet, we can answer all the billing questions or concerns you have or we can assist you with installing your new email address on your computer or smart phone - all of this will be done timely because our live chat service is accessible all day, every day. Whenever you require support, you are able to chat with an agent and save a long time.