There are a number of ways in which you can get in touch with the hosting company whose services you are using, but the one that you will invariably find no matter which company you select is a ticketing system. This is the least complicated communication channel for a number of reasons. In case no client support team representative is available at the moment and they’re all occupied, a phone call may not be responded to, but a ticket will invariably hit home. Additionally, you can copy/paste large pieces of information without the need to worry about printing errors, and in case a particular issue needs more time to be sorted out or a number of responses have to be exchanged, all the information will be in the exact same place, so either party can always see the comments provided by the other one. The downside of using tickets to get in touch with your web hosting company is that they’re usually separate from the web hosting platform, which means that if you have to supply info or to follow directions, you will have to use at least two separate admin interfaces and this number may increase in case you want to administer a number of domain names. Besides, lots of web hosting providers reply to tickets after a few hours, or even once in every twenty four hours, and for you as a customer, this means wasted time whilst awaiting an answer.
Integrated Ticketing System in Cloud Hosting
With a cloud hosting from us, you won’t ever have to leave your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can quickly access any support ticket while you are browsing your website files or updating different account settings. The ticketing system is being strictly monitored 24-7-365 by our customer service team representatives and the ticket response time is no more than 60 minutes, but it rarely takes more than 20 minutes to receive help. Unlike certain companies, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you like and ask for information relating to any billing or technical issue. In addition, you can see a selection of help articles, which will help you solve the most commonly met problems on your own.
Integrated Ticketing System in Semi-dedicated Hosting
In case you have opened a semi-dedicated server account with our company and you would like to touch base with our support staff members, you will be able to send a ticket straight from your Hepsia hosting Control Panel instead of going through a totally different help desk support platform as you will need to do with the majority of web hosting providers on the market. Our integrated ticketing system will allow you to open a new ticket effortlessly and to look through older tickets using an intelligent search filter. Plus, you will be able to read the relevant knowledgebase articles that our system will present to you depending on the problem category that you pick for your new ticket. You can do all of the abovementioned procedures without signing out of your Control Panel at any time, so if you run into any problem or have a question, you can touch base with our support engineers and fix the issue in question in less than 1 hour through a single platform.