There are a number of ways in which you can get in touch with the hosting company whose services you are using, but the one that you will invariably find no matter which company you select is a ticketing system. This is the least complicated communication channel for a number of reasons. In case no client support team representative is available at the moment and they’re all occupied, a phone call may not be responded to, but a ticket will invariably hit home. Additionally, you can copy/paste large pieces of information without the need to worry about printing errors, and in case a particular issue needs more time to be sorted out or a number of responses have to be exchanged, all the information will be in the exact same place, so either party can always see the comments provided by the other one. The downside of using tickets to get in touch with your web hosting company is that they’re usually separate from the web hosting platform, which means that if you have to supply info or to follow directions, you will have to use at least two separate admin interfaces and this number may increase in case you want to administer a number of domain names. Besides, lots of web hosting providers reply to tickets after a few hours, or even once in every twenty four hours, and for you as a customer, this means wasted time whilst awaiting an answer.