Customer Support Channels

  • 1 hour ticket response time

  • A 60–Minute Ticket Response Time Guarantee

  • We offer a 60–minute response warranty for every support ticket or e–mail that you send to our client support staff. We’ll speedily answer all standard queries and forward right away the case to our server administrators if additional assistance is needed. If you take advantage of the Administration Services package, we’ll carry out any of the included server management services at a time that has been agreed upon upfront.

  • Top quality support service

  • A First–Rate Help Desk Support Service

  • Should you require assistance while using the Site Control Panel or with any of the apps that we’ve pre–installed on the dedicated server for you, do not hesitate to contact our technical support staff anytime via the ticketing system. In addition, in case you require assistance managing your server, you can order our Administration Services package, that includes Operating System updates every week, installation and problem troubleshooting procedures, server monitoring and restarting procedures, backup hard drive space, etcetera.

  • Intuitive help center

  • A User–Friendly Help Section

  • Every Linux dedicated servers hosting package is equipped with our cost–free Site Control Panel, which boasts an extensive knowledge base and a collection of step–by–step video tutorials. Whenever you need assistance working with the Site Control Panel, just click on the Help or Videos buttons located in the top right corner.