Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our client help staff is trained to speedily deal with all of our Linux cloud packages users’ queries and information requests. Via our ticket system, you’ll be able to share your issue and a support crew member will likely get back to you in less than maximum 1 hour. Basically, practice has shown that the general reaction time frame is 20 mins.

  • Top quality support service

  • A Top–quality Support Service

  • Our support service is delivered by a crew of qualified professionals who are prepared to answer your inquiry right away. You’re able to get hold of the tech support team by starting a customer assistance ticket from your Site Control Panel or by sending us an e–mail. On business days, you may also call us on the phone or take advantage of the live chatting option.

  • Intuitive help center

  • An Intuitive Help Section

  • Our company has included a substantial education base into the Control Panel to enable you to obtain handy step by step recommendations whenever you want. Each section of the Control Panel has its own contextual help area displaying a variety of how–to articles. We have also made video tutorials to offer you a much better visual representation of the best way to complete any presented procedure.