A 99.9% Server Uptime
We have built our cloud hosting system using stable hardware components and strongly tweaked software. Our admins have installed a customized version of Security–Enhanced Linux on our servers to guarantee optimal safety and stability. We’ve installed a number of distributed denial–of–service protection mechanisms along with powerful firewall software to make sure our internal network is invincible and secure.
Our Linux cloud packages plans feature a 99.9% server uptime guarantee. And regardless of which datacenter you opt for, our guarantee stays the same.
A 99.9% Network Uptime
When you build your very own cloud hosting platform, it’s essential to also build your own network infrastructure. That’s why we built a custom–configured internal network in all our data centers. Relying on top–of–the–line Juniper routers and switches, our internal network allows for mind–bogglingly fast data transfer rates and is also fully redundant.
As a result, you will enjoy a 99.9% network uptime in our USA datacenter, in our United Kingdom datacenter, in our datacenter Finland, in our Eastern Europe datacenter as well as in our Australian datacenter, regardless of which web hosting package you’ve selected.
A 30–Day Money–Back Guarantee
Irrespective of the fact that we have done everything to reduce all possible risks with our cloud hosting plans and despite the fact that we provide premium–quality tech support, there are situations when the customer is simply not satisfied with what we are offering. Or he has to migrate to a more powerful hosting solution, such as a virtual private server or even a dedicated hosting server.
That is the reason why our company offers a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you aren’t happy, you will get your money back.
24/7 Technical Support
We have punctiliously picked each single member of our 24x7 support staff to make certain that we can provide the best help desk support service you can get. Each one of our technical support engineers has many years of experience working with hosting accounts behind his back, so they know very well what they are doing. What’s more, they’re at your disposal 24/7 – you can touch base with them at any moment and they’ll respond to you ASAP.
Their average ticket response time is just twenty minutes, while with other web hosting distributors you need to wait for days. Moreover, we offer a 1–hour response time guarantee. Regardless of what happens, your questions will be answered in under an hour.